In no way does my employer approve of what I'm doing here. In my everday life I meet wonderful customers...some of these people leave such a wonderful impression I have to write them a "love note." If you have a story you want to submit shoot it to: DEARRETAILCUSTOMER@GMAIL.COM I'll do my best to post/respond as quick as humanly possible.

Recent Tweets @mynameisfyl
Posts tagged "DRC"

"I just hate how much maintenance I have to do just to make this thing (Atrix) work. If I want to save a contact I have to push a button, if I want to send a text I have to pick the contact…I just hate this damn thing."

(exchanges her Atrix for an iPhone)

"GOD I hate this fucking phone…I have to plug it into iTunes to do anything." (storms off angrily).

Sadly she did not get hit by a bus or anything on the way to her car.


Customer: “I hate Android, it’s too hard. I can’t ever figure out how to go to the home screen”
Me: “You hit the button that looks like a house.”
Customer: “When you say it like that of course it makes me look retarded.”
Me: “I don’t know how to respond to this.”


I want to thank all of you for stopping by my little corner of the technowebs. I’m trying to update as often as possible, but between work being ungodly busy and people not being douchebags I’ve found myself with a lack of inspiration.

So what I would like to do is open this little thing up for submissions…

If you have a story/photo/or whatever that you think would make people chuckle send it to DEARRETAILCUSTOMER@GMAIL.COM and I will do everything in my power to post/respond to you as fast as I can.

I love you all!


I fucking hate my iPhone…Apple products are such pieces of shit.  Do you know when the 5 comes out cause I think I want to upgrade to that one.”

I honestly do not see how people can say something like this without feeling retarded?


One of the best ways to get the best customer service possible is get all doped up on percocet and storm in and yell at people who didn’t sell you anything in the first place.  Or wait, maybe that was the exact opposite way you should act.  I can never remember these things.


Your wearing Uggz and spandex tights, what the hell type of business are you in?

"My phone isn’t able to make calls for some reason, do you think it’s because of the second coming of Christ?"


Please don’t use our demo phones to research your family history. I know finding out your dad isn’t your actual dad is a pretty big deal…but a retail store with other customer isn’t quite the best place for that don’t you think? -RG

It’s funny how your phone seems to not work after dropping it in that big wet ocean thing. I’m a little shocked that you’re surprised by this… -RG

If you can’t figure out how to turn on the most basic of phones (HUGE button labeled “PWR”) then you shouldn’t have a cell phone.

Wait…what? How much is an iPhone? Go home. -RG

You’ve had a smart phone for a grand total of 3 weeks and called me literally 35 times asking me how to change your ringtone. It’s time to accept that you are not intelligent enough to own a smartphone…stick to coloring books.


How do you own a phone for three months and not figure out how to make it ring? You can go into the settings and disable network permissions, but flipping that little switch on the side never crossed your mind? You should probably go stand in the corner and color…


Wearing sweatpants, slippers, and bed head in public pretty much tells the world “I’m not trying today.” Also your parents did not buy you that DVD here so I can’t return it…do you even know where you are right now?

Stop complaining that your battery only lasts three days, I’m lucky to get 10 hours. Your old phone stayed charged for weeks because it had a inch wide display and couldn’t do anything but call. Go sit on your porch and yell at the whippersnappers running by too fast.